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Keywords: Parcel delivery services
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Journal Articles
Empowering employees to delight customers at FedEx
Available to Purchase
Journal:
Management Development Review
Management Development Review (1997) 10 (3): 112–113.
Published: 01 June 1997
... of the material in this Federal Express case study is common sense ‐ but no less valuable for that. © MCB UP Limited 1997 Customer service Empowerment Parcel delivery services Performance management Service quality When Federal Express has badly mishandled an important shipment...
Journal Articles
BUSINESS OBJECTIVES AND LEARNING AT THE POST OFFICE
Available to Purchase
Journal:
Management Development Review
Management Development Review (1993) 6 (6)
Published: 01 December 1993
... is ongoing with the threat perhaps of privatization in the air, the Post Office needs to be ultra‐competitive for its own survival. © MCB UP Limited 1993 Delivery services Mailing Organizational change Parcel delivery services Postal services Post Office ...
