... Dallas‐based Texas Instruments has formed centres of excellence, to train people to meet the company’s future needs and help to place employees where they are needed most. Explores how the system works. If companies are to succeed in the modern business world, they must not only be able...

... The pace of change in training in recent years has been frantic and shows no signs of slowing. There have been many innovations in methods of delivery, as straightforward lectures give way to distance learning, company‐based training or individualized contract learning. Learners are often...

... Companies need to redefine value for money in the context of training and find new ways of matching employer and employee development needs. So said delegates at the Institute of Personnel and Development (IPD) 1996 Human Resource Development Week. Highlights some of the debates. Dr Barrie...

... In today’s increasingly competitive business world, training is gaining the same kind of status as motherhood and apple pie. But a Japan‐based multinational supermarket chain offers a more thorough and all‐embracing training programme to its Japanese graduates than to those it recruits in Hong...

... Trade unions have long recognized that proper education and training for officials, activists and members in general helps to make the union a more effective provider of services to its members. In contrast, the training of members as employees has traditionally been low on the list of trade union...

... US business will spend more than $30 billion on training this year. But will organizations get value for money? Argues that the criteria against which training effectiveness is measured should be changed to reflect the changing demands made on the training function. At Johnson & Johnson...

... In the Anglo‐Saxon world, “to manage” often means “to make do” or “to get by ”, rather than “to be in charge of” or “to exercise control over”. This is commonly seen in the management of training and development, which too often takes the form of a piecemeal response to specific problems...

... through total quality. The company’s change programme was driven by the board members acting as an executive steering group. Training programmes for employees were attended by a board member or senior manager. Managers act as role models by: promoting awareness of total quality through...

.... Corporate culture Electronics industry Human resource management Internal communications TQM Training © MCB UP Limited 1997 Finally, Motorola strives for a diverse workforce. The company’s vision is to challenge and capture the energy created to achieve a distinctive global competence...

... as “the Eastman way”. © MCB UP Limited 1997 Chemical industry Empowerment Kaizen Motivation Training USA Eastman has established management systems which reinforce good behaviour by its employees. Practical support ‐ such as training in problem solving and providing adequate resources...

... The idea that companies should provide their employees with less training, not more, is about as fashionable as the beehive hairstyle. Explores the link between training and a quality culture. © MCB UP Limited 1997 Deskilling Productivity Quality Training The notion...

... customer retention plan. Highlights how training for customer service staff is, therefore, taking on a new perspective. Telemarketing is much more than just selling by telephone. Each incoming and outgoing call provides opportunities for improved customer service. Each call presents an opportunity...

... that area. The Fortune 500 computer company assigns to protégés mentors who could most successfully develop the protégés’ skills. © MCB UP Limited 1997 Evaluation Implementation Mentoring Training USA “Mentoring maketh man (or woman).” Hallmark Cards lets...

... management ‐ requires more than vague calls for teamwork or simplistic notions of reengineering. And, once again, there are important implications for human‐resource specialists. © MCB UP Limited 1997 Marketing Sales management Teams Time‐to‐market Training When IBM planned to release...

... management Information technology Learning organizations Training Absenteeism rates at US steelmaker Chaparral Steel are about a quarter of the National Association of Manufacturers industry average. faster innovation of new products, less duplication of effort, lower research...

... in the human resources field have still not fully grasped the consequences. © MCB UP Limited 1997 Australia Employee attitudes Older employees Recruitment Training Think of Australia, and you almost automatically think of youth. The country itself is relatively young. It produces...

... area. Federal Express has improved the selling capabilities of its audit staff by having the sales staff provide them with training. General Electric has developed a three‐day class to train auditors to become effective facilitators. And Motorola has a course on dealing with difficult people. It aims...

... Computer‐based training has been around for a while, but available technology has limited its impact. Recently, more powerful personal computers (PCs), laser‐disk storage and better graphics have allowed this tool to support a learning organization. This article explains how. The use...

... “All you need is love” is not only the title of a famous Beatles song but also a guiding principle behind education and training at a multinational retailing chain. This article describes the unusual staff‐development practices employed by Yaohan International Group. Yaohan also seeks...

... item on the agenda during business meetings. Safety training was arranged for supervisors, safety representatives, safety‐committee members and departmental heads. For many, certification has boosted confidence. Later, a series of one‐day workshops gave everyone the chance to question safety...