... on the measurement of an organisation’s level of digital transformation as a whole, and it can offer practitioners a managerial tool to assess the organisation’s digital readiness. Performance measurement Museum Digital assessment Digital readiness index Digital readiness metric The wide diffusion...

.... Practical implications This study provides motivations for managers to engage with the BSC as an effective performance measurement system, which can be developed and adapted to incorporate important environmental elements of organisational performance. Social implications This study reveals...

...Christian Nielsen The purpose of this paper is to conceptualize the process leading from innovation performance to business performance and, from this basis, facilitate the identification of relevant performance measures. The paper takes its point of departure from a synthesis...

... but also highlight the hierarchical configuration of stakeholder expectations linking macro-level health outcomes with micro facility-level service delivery processes. Practical implications The study points towards the need of harmonising the national performance measurement (PM) framework to ensure...