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Purpose
To provide water utilities operating under rationing conditions with some insight into issues related to managing non‐revenue water (NRW).
Design/methodology/approach
Reviews general theories associated with pressure, surges and water leakage, and compares them with real data in a rationed water distribution system.
Findings
In water networks there is a strong relationship between rationing hours and rationing surge pressures and NRW levels. These relationships mean that traditional ways of benchmarking NRW are not useful in rationed systems.
Originality/value
This paper identifies key NRW issues for utilities operating under rationing and gives them help in identifying options for their NRW strategies.
© Emerald Group Publishing Limited
2006
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