Keywords: Operational excellence
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Journal Articles
Management of Environmental Quality: An International Journal (2020) 31 (5): 1309–1327.
Published: 03 March 2020
...Anchal Gupta; Rajesh Kumar Singh Purpose The purpose of this paper is to understand how logistics service providers manage their operations for sustainable service quality and operational excellence. This study is also trying to propose a framework for measuring service quality index along...

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