Congestion Analysis in Widely Dispersed Queues Available to Purchase

The normal concept of a queueing situation is that of a static service point which is visited by customers who wait for service in a formal line or queue. This paper outlines the concepts of queueing theory and examines its application to congestion situations where the queueing entities themselves are dispersed and static and where the servers must visit the customer. Results from studies into two diverse categories of such types of situation are presented. These are the servicing of large installations by mobile teams and the provision of centralised emergency medical services to communities.