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Keywords: Customer complaints
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Journal Articles
Journal:
Managerial Finance
Managerial Finance (2017) 43 (11): 1254–1273.
Published: 13 November 2017
..., and customer complaints. Design/methodology/approach Data are collected with questionnaires from full-time licensed insurance claims adjusters in Taiwan. Partial least squares method is used to test the hypotheses. Findings The main results show that significant others and organizational justice have...
