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Keywords: Insurance claims
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Journal Articles
Journal:
Managerial Finance
Managerial Finance (2017) 43 (11): 1254–1273.
Published: 13 November 2017
...Lu-Ming Tseng Purpose The purpose of this paper is to investigate which factors will affect the insurance claims adjusters’ attitude and behavior intention toward lenient claims handling practices. These factors include organizational justice, behavioral-based control, significant others...
