...Russell Ashmore Purpose The purpose of this paper is to report on the content of local policies on engagement and observation written by National Health Service (NHS) organisations in England and Wales. Design/methodology/approach Engagement and observation policies were obtained from all (n...

... better products and services. There is a correlation between staff engagement and patient outcomes which provides compelling evidence for coproduction approaches to be incorporated into organisational practice. Furthermore, patients and service users should no longer be considered as passive recipients...

...Mary Jinks; Mary McMurran; Nick Huband Purpose This paper seeks to highlight the findings from a research project on improving treatment engagement for clients with personality difficulties. Design/methodology/approach The authors provide an overview of the studies conducted to date...

... Findings indicate that the service's approach, which combines formal advocacy methods with a proactive ethos, had a positive impact on engagement. The importance of trust in the relationships between advocates and service users was also highlighted by the study and is discussed here. The audit also...

... sought on poor information‐sharing as a barrier to engagement in mental health services, are reported. The authors conclude with a number of recommendations on improving the way information is shared. PRACTICE Developing Partnerships with Carers through Good Practice in Information-sharing Vanessa...