... this approach in their quality improvement work. Design/methodology/approach – Informed by underpinning literature, the approach is a combination of sharing case studies that span several decades at both the macro and micro level. Whilst several of the examples used are not mental health specific...

...Alan Rosen; Nicola Wright; Donald Lyons Purpose The experience of the individual patient can be an important driver in improving care. This paper seeks to outline the way the Mental Welfare Commission for Scotland (MWCS) uses individual cases to influence policy makers and service providers...