...James Binnie; Zoe Boden Purpose Research demonstrates that non-attendance at healthcare appointments is a waste of scarce resources; leading to reduced productivity, increased costs, disadvantaged patients through increased waiting times and demoralised staff. The purpose of this paper...

...David Pennington; Jenna Hodgson Purpose Non‐attendance for first appointments in primary care mental health services represents a major service delivery challenge. Previous research identified how invitation type can influence attendance rates and a localised study was therefore carried out...

...Harpreet Sanghara; Eugenia Kravariti; Hanne Jakobsen; Chike Okocha On average, the National Health Service (NHS) loses annually £360 million in opportunity costs due to non‐attendance of outpatient appointments (Stone et al, 1999). In addition to draining healthcare resources, failure to attend...