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Travel Matters, based in Redhill, Surrey, is an independent travel agency offering a wide choice of travel and holidays at competitive prices. As a fully bonded travel agency, it operates in the same way as any high street or business travel agent. But, as Helen Lockett, Sally Reynolds and Peter Cobbett report, ten yeas ago it was one of a number of employment projects run by an NHS trust to provide work experience to service users. Here they describe the long journey towards independence.

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