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Keywords: Scale development
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Journal Articles
Management Research: The Journal of the Iberoamerican Academy of Management (2017) 15 (2): 207–226.
Published: 19 June 2017
... 17 09 2015 01 08 2016 08 09 2016 12 09 2016 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Healthcare organizations Scale development Customer aggressive behaviour Employee–customer interaction Service organization...
