... in Egyptian e-commerce, and clarifies the mediating roles of customer satisfaction and purchase intention and the moderating role of transparency. Design/methodology/approach A quantitative, cross-sectional online survey was administered to 500 Egyptian consumers who had purchased online in the previous...

... quality Customer satisfaction Luxury hotels Content analysis Sentiment analysis Booking.com The hospitality and tourism industry is one of the fastest-growing sectors, making a significant contribution to economic growth (Padma and Ahnn, 2020). The dynamics of internationalization have driven...

...Zyad Alzaydi Purpose Since banks do not sell tangible products, they rely heavily on customer interactions and retention, which requires service quality, customer satisfaction and customer loyalty. Banks must innovate and develop new services and expand customer engagement efforts beyond stores...