... tangibles, responsiveness and reliability more than the other service quality dimensions, in their evaluation of hotel’s service quality. Assurance and empathy are the least mentioned dimensions by the luxury hotels guests in Egypt. Research limitations/implications From a theoretical perspective...

...Shrouk Abdelnaeim; Noha El-Bassiouny; Christian Hauser Purpose This study aims at exploring the role of higher education service quality in affecting students' psychological well-being through the lens of the sustainable development goals. This purpose is achieved through investigating...

...Zyad Alzaydi Purpose Since banks do not sell tangible products, they rely heavily on customer interactions and retention, which requires service quality, customer satisfaction and customer loyalty. Banks must innovate and develop new services and expand customer engagement efforts beyond stores...