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1-2 of 2
Keywords: Service quality
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Journal Articles
Modern Supply Chain Research and Applications 1–15.
Published: 17 July 2026
...Nayomi De Peiris; M.N.P.K. Perera Purpose This study explores how import service providers (ISPs) in Sri Lanka leverage service quality as a strategic capability to expand their customer base, enhance customer satisfaction and strengthen long-term loyalty. It examines how operational...
Journal Articles
Modern Supply Chain Research and Applications (2025) 7 (4): 559–576.
Published: 27 October 2025
...Olamide Olusegun; Inyang Nyongessien; Sambo Garba; Adebisi Adewole; Ayodele Adetuyi Purpose This study examines the factors leading to low service quality in the hospitality industry in northwestern Nigeria, emphasising the lack of digitalisation and supply chain integration. The sector faces...
Includes: Supplementary data
