Analyzing customer satisfaction: users perspective towards online shopping Available to Purchase

Ms Urvashi Tandon is a Research Scholar at Thapar University. She holds an MBA degree and is completing her Phd in Online Retailing in School of Humanities and Social Sciences, Thapar University. Her research has been published in Information Development, GBMR, IJEMR, JEKEM.

Dr (Ms) Ravi Kiran is a Professor School of Humanities and Social Sciences at Thapar University. She is having 25 years of teaching experience. Professor Ravi Kiran completed her PhD in Industrial Management from Thapar University, Patiala. Her research areas of interest are industrial management, business economics, e-business and intellectual property rights. She has published more than 101 papers in refereed journals including renowned publishers Sage, Francis and Taylor, Emerald and Springer. She has published 55 papers in National/International Conferences and has 12 book chapters. She has completed six research projects including AICTE Major Project on IPRs in Pharmaceutical Sector of India. She is on the editorial board of International journals and referee of many journals listed in SSCI, Thomson Reuters. She has travelled widely in many countries including Hongkong, Bangkok, Australia, Singapore and Dublin Ireland for presenting papers, keynote address and for academic collaboration.

Dr Ash Sah is working as an Assistant Professor in the area of Economics & Econometrics in Thapar University. He is a doctorate in Finance from University of Hyderabad India and has ten research publications to my credit. In addition to this, he has published a book on Data Analysis Using MS-Excel. His areas of interest are financial markets and macroeconomics. He has got expertise in SPSS, Eviews and Data Analysis in Excel as well. A book on ‘Data Analysis Using Microsoft Excel’ and a research project for National Stock Exchange (NSE) on Stock Market Seasonality are his other credentials.