...Rashed Al Karim; Mirza Mohammad Didarul Alam; Maha Khamis Al Balushi Purpose The purpose of this study is to examine the impact of customer relationship management (CRM) components on competitive advantage through customer loyalty in the banking sector of Bangladesh. Design/methodology/approach...

...Hangbiao Shang; Peilun Huang; Yan Guo Purpose Based on the theory of bounded rationality, the purpose of this paper is to explore the role played by top managerial management cognition in firms' efforts to obtain and maintain competitive advantage in a dynamic environment. Design/methodology...

... as corporate philanthropy, etc. to launch an attack or a response for gaining competitive advantage. Competitive interaction is a fundamental element of strategic management (Porter, 1980). D'Aveni (1994) asserted that organization's survival and development might be more dependent on the quality...

... satisfaction and loyalty, without considering the financial performance. Practical implications The conclusions in this paper have great significance for Chinese retail enterprises to establish a unique competitive advantage. Originality/value The conclusion concerning positioning points of this paper...