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Keywords: Service quality
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Journal Articles
Journal:
Nankai Business Review International
Nankai Business Review International (2018) 9 (4): 587–607.
Published: 30 October 2018
... can be contacted at: yuanyang823@163.com © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only information quality service quality perceived risk online group buying security and protections The conceptual model of the present study is framed...
Journal Articles
Journal:
Nankai Business Review International
Nankai Business Review International (2016) 7 (3): 361–394.
Published: 01 August 2016
...Sajad Rezaei; Muslim Amin; Minoo Moghaddam; Norshidah Mohamed Purpose The purpose of this study is to examine the impact of service quality, perceived usefulness and users’ cognitive satisfaction to determine the third-generation (3G) mobile phone users’ behavioural retention in using 3G...
Journal Articles
Journal:
Nankai Business Review International
Nankai Business Review International (2015) 6 (1): 82–102.
Published: 02 March 2015
... services are contracted, managed, sold and even delivered via the Internet. However, the uncertainty of service quality and the heterogeneity of buyer preferences have been major challenges to sustainable development of SeC. Design/methodology/approach – This study uncovered the value of SG in SeC...
