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Keywords: Service stage
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Journal Articles
Journal:
Nankai Business Review International
Nankai Business Review International (2021) 12 (2): 258–280.
Published: 07 July 2021
.... Design/methodology/approach This paper constructs a formation model of customer satisfaction based on service stages. Data on perceived quality and customer satisfaction in different stages of search, experience and credence services was collected through experiments and practical survey and the model...
