... of felt obligation and the moderating role of trust. Design/methodology/approach In this study, data were gathered from 205 respondents who were working in service sector companies in Sargodha, Punjab, Pakistan via multistage sampling. Hayes’ PROCESS models 1, 4 and 7 were used for mediation...

...Tao Scofield Su; Chunhua Chen; Xiaoyu Cui; Chunsheng Yang; Weimo Ma Purpose This paper aims to answer following three important but not well-answered or unanswered questions in the extant trust literatures: What is the true magnitude that trust impacts on performance? Is there any consistency...

...Muslim Amin; Sajad Rezaei; Maryam Abolghasemi Purpose – The purpose of the study is to investigate the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust on mobile website satisfaction. Design/methodology/approach – A total of 302 valid questionnaires were collected...

... advantage. Design/methodology/approach The methodology is the experimental study. The authors design an experience simulating the transaction process across firms to explore the separate and joint governance effects of trust and incentive on the cost of value chain. Findings According...

...Hongli Wang; Yunbo Lu Purpose The purpose of this paper is to investigate the new concept of trust governance and how to design trust‐related governance mechanisms. Design/methodology/approach The paper defines trust governance based on the nature of governance, and proposes the micro design...