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Keywords: Cross-culture
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Journal Articles
Cross-cultural consumer perceptions of service quality in restaurants
Available to PurchaseIlija Djekic, Kevin Kane, Nikola Tomic, Eleni Kalogianni, Ada Rocha, Lamprini Zamioudi, Rita Pacheco
Journal:
Nutrition & Food Science
Nutrition & Food Science (2016) 46 (6): 827–843.
Published: 14 November 2016
... studies exploring cross-cultural consumer services research and concluded that in relation to consumer service experience, national culture influences service expectations, evaluation of service and reaction to service (Zhang et al., 2008). Regarding service evaluations, findings from several...
