COMING UP ONLINE: THE SAGA OF E‐MAIL IN INDIA

Comments on general communication forms and then e‐mail in particular, in various applications. Presents the Indian scenario, with service providers from government agencies: ERNET, SIRNET, NICNET, INDONET, VSNL, and from corporate agencies: ICNET, UUNET India, DART, BIIT, RPG Sprint, Datapro. Lists the problems and prospects, considering the views of the infrastructure and the service provider. Concludes that novelty will give way to necessity, that demand will be driven by competition among service providers, and by the prospect of improving the work culture in organizations.