Referral, a tool to increase the use of available information resources

There is a worldwide increase in the use of referral services, and a number of projects or services are already under way. The aim of referral projects is to develop aids for users of information in selecting the most appropriate information resources for their needs. Some of the benefits that can result from referral services are: easier access to systems and better use of information resources, cost savings due to short search time, easily readable and uniform information service description, unbiased guidance etc.