Computer Database Advice Centre: the development of a new user service

Since its establishment in September 1986 at Ealing College of Higher Education, CDAC has presented seminars to selected groups of potential end users of online services — charity fundraisers, maternity organisations, trades union research officers and librarians, CNAA staff and other groups — with the aim of showing them what appropriate online services can offer. The paper examines how CDAC identifies and approaches potential user groups, assesses their information needs, and formulates demonstration seminars. The current financial position and medium‐term viability are considered, including fees paid by seminar participants and sponsorship in cash and kind by hosts, producers and other organisations.