‘Or else they're lovely liars’: online searchers in Australia Available to Purchase

Online searchers in Australia were studied via a mailed questionnaire examining six sets of variables: backgrounds, experience, attitudes, behaviours, styles and satisfaction. They appeared to support preplanning, online interaction and relevance checks. In similar vein, they were mildly cost conscious and believed that their requesters were most satisfied with their performance. Those with greater experience tended to fit this description belter, as did those in special libraries.