This collection of papers offers an insight into current research in the ICT field and describes successful applications of IT from various parts of the world. The selected studies are from areas that are major users of IT, and where real progress is being made on new developments.
Banking is such an area, with two significant papers: Sundarraj and Manochehri report on an empirical study based on the Technology Acceptance Model, and Nelson describes his studies on a comparison of the implementation of visible IT in credit unions.
The public sector is constantly looking at IT for solutions, and relevant papers here include a conceptual model for security governance from the perspective of decision rights allocation. Saghafi et al. provide a context-based framework for understanding e-government initiatives, whilst Yee-Loong Chang investigates factors that affect the adoption of e-government in Malaysia.
Redundancy is always with us, and new ways of reducing problems associated with it would be very beneficial. In the paper by Sharafi et al. a method of bundling processes between private and public organisations is explored.
Customer relationship management is an area where new improvements are constantly sought, and Wen-Jang Jih looks at it from a quality angle and examines the effect of e-CRM value on website loyalty.
Urban planning is another difficult area, particularly in megacities; thus Assadian and Hejals explore the advancement of science, industry and digital technologies to manage and handle the challenges of the future. Similarly, Iyer examines the utilisation of advanced IT in inter-firm collaboration and investigates a model of environmental uncertainty.
The application of cloud computing to manage IT in the enterprise is reviewed by Mahesh et al., who consider different alternatives and cost saving risks and present a decision table to help small business managers to develop a strategy for their particular situation.
There are interesting papers on Business Process Management (BPM) to maximise job performance. Another paper looks at countermeasures for social engineering attacks. Chou et al. study the influence of leader-member exchange in the context of job satisfaction and organisational commitment, whilst Zanjani et al. integrate KM with the Rossian ethical framework as a study in moral philosophy. Luo et al. unveil policy social engineering attacks, their leading human factors and how to counteract them with education, training procedure and policy. Callaway et al. examine distance learning in the education field from the aspect of student satisfaction vs traditional courses using a structural equation model for the test.
As a work of reference, this volume is potentially useful, with a range of interesting papers to explore for all those who are involved in rising trends in the IT field. There are good references after each paper, with a useful bibliography at the end and a short, not very comprehensive index.
