...Surjit Paul; Saini Das Purpose This study explores how effectively the Indian government utilized social media to communicate emergency information and promote citizen engagement and awareness during the first wave of COVID-19 crisis. Design/methodology/approach This research investigates...

...Tunde Simeon Amosun; Jianxun Chu; Olayemi Hafeez Rufai; Sayibu Muhideen; Riffat Shahani; Miapeh Kous Gonlepa Purpose The purpose of this paper is to investigate the impact of e-government usage on citizen engagement during the COVID-19 crisis in China, in relation to the mediating role of how...

...Jeffrey A. Stone; S. Hakan Can Purpose The purpose of this paper is to determine the demographic, resource and internal competition factors that influence both the level of citizen engagement provided by municipal Twitter accounts as well as the primary purposes for which those accounts are used...