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Keywords: Consistent fuzzy preference relations method
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Journal Articles
The multiple criteria and sub‐criteria for electronic service quality evaluation: An interdependence perspective
Available to Purchase
Journal:
Online Information Review
Online Information Review (2012) 36 (2): 241–260.
Published: 13 April 2012
... literature reviews to address the question of interdependence in the context of e‐SQ and constructs an interdependent network structure for e‐SQ evaluation. Then a method and three phases of measurement are proposed that combine the consistent fuzzy preference relations method with the analytic network...
