..., and financial security, the impact of customers’ perceptions of the e-servicescape in online shopping on perceived e-shopping value and customer loyalty defined as a two-component construct (attitudinal loyalty and behavioural loyalty), following the sequence of the S–O–R framework. Design/methodology...

... the members of online communities do provide knowledge (Ku, 2011), participation in an online community also presupposes the formation of relationships, long-term social interactions, and shared values and norms. © Emerald Group Publishing Limited 2013 Online community Customer loyalty Consumer...

... performance for the website shopping industry. © Emerald Group Publishing Limited 2009 Internet shopping Customer satisfaction Customer loyalty Based on International Telecommunication Union (ITU, 2005) data, the worldwide online population was 870 million at the end of 2004, representing...

... on free software (FS) virtual communities due to: their great development in the last years; and the existence of other choices that can replace the use of the FS, which allows us to test the effect of participation in virtual communities on customer loyalty to the FS. In addition, we may...