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Keywords: Customer perceived value
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Journal Articles
Journal:
Online Information Review
Online Information Review (2011) 35 (3): 333–359.
Published: 21 June 2011
...Hsin Hsin Chang; Hsin‐Wei Wang Purpose The purpose of this research is to examine the impact of e‐service quality, customer perceived value, and customer satisfaction on customer loyalty in an online shopping environment. Design/methodology/approach There were two studies performed...
