... of that day. H1a. The number of visitors who visit a tourism web site in a day varies according to whether or not it rains that day. © Emerald Group Publishing Limited 2010 Tourism Worldwide web Customer relations Tourism is an information‐intensive industry that relies...

... Relationship Management . Armonk, NY : M.E. Sharpe   2006 . 210 pp. , ISSN: 076561327   US$129.00 (hard cover) Advances in Management Information Systems, 2 © Emerald Group Publishing Limited 2007 --> Customer relations Electronic commerce Four years ago the editors carried out...

... investigated through conceptual models and statistical methods was the value proposition of online matchmaking services, which boils down to the ability to provide appropriate matches through successfully business‐to‐customer (B2C) customer service enhanced by the web and based on sound customer relations...