... with decision‐maker judgements and eliminate the computational burden of checking the consistency index and consistency ratio for inconsistency problems. Customer services quality Web sites Electronic commerce Electronic service quality Analytic network process Consistent fuzzy preference relations...

... needs). Loiacono et al. (2000) established a scale called WEBQUAL with 12 dimensions: © Emerald Group Publishing Limited 2011 Electronic service quality Customer perceived value Satisfaction Loyalty Internet marketing Perception Value added The business‐to‐customer...