... who use social media. The proposed model was tested by using the partial least squares structural equation modeling (PLS-SEM) approach. Findings Our results indicate that individuals’ government social media participation (following accounts and joining groups) affects their health beliefs...

... also tried to examine the influence of media richness and dialogic loop on citizen engagement through government social media (CEGSM) using multivariate analysis method. Findings The results highlighted clusters of words/terms present in the tweets related to COVID-19 combating strategies...