...Javier García‐Lacalle; Vicente Pina; Sonia Royo Purpose The objective of this paper is twofold: first to determine to what extent Spanish public hospitals are using their web sites to provide useful information to users and to improve hospital‐patient relationships, and second to determine which...

... ability to choose appropriate search terms, which is a major factor in determining the efficacy of a search. © Emerald Group Publishing Limited 2010 Knowledge management Hospitals Information systems Information retrieval The complexity of medical terminology is a major challenge...