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Keywords: Instant messenger
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Journal Articles
Journal:
Online Information Review
Online Information Review (2013) 37 (5): 692–710.
Published: 23 September 2013
...). In this context, competition among instant-messaging service providers to expand their market share is intensifying (Cutler, 2012). Branch (2009) and Radicati (2013) investigated the number of users of instant messenger in 2008 and 2012 by collecting information from vendors via interviews and surveys. Those...
