... Licensed re-use rights only Customer loyalty Internet shopping S–O–R E-servicescape Perceived e-shopping value Technological developments have created new channels for services and products, where the internet offers many advantages for organisations interested in promoting and selling...

... specification. © Emerald Group Publishing Limited 2011 Electronic commerce Internet shopping Age groups Gender Income Spain In the last few decades extensive research has been conducted into information technology (IT) adoption, testing a series of factors considered to be essential...

...) incorporated vulnerability into their definition of trust, because when consumers allow themselves to become vulnerable they are taking a risk. Data security Trust Electronic commerce Internet shopping Consumer behaviour Decision making In recent years, computer applications have greatly...

...Natalie Clewley; Sherry Y. Chen; Xiaohui Liu Purpose The purpose of this paper is to examine the credibility of internet shopping. Credibility, which refers to the believability of information, is an important consideration of internet shopping. Design/methodology/approach The evaluation...

... evidence that online trust is built through order fulfilment, privacy, responsiveness and contact. Internet shopping Consumer behaviour Customer services quality Trust Customers' repurchasing or loyalty is critical to the success and profitability of online stores. A study by Mainspring...

... performance for the website shopping industry. © Emerald Group Publishing Limited 2009 Internet shopping Customer satisfaction Customer loyalty Based on International Telecommunication Union (ITU, 2005) data, the worldwide online population was 870 million at the end of 2004, representing...

... industry Consumer behaviour Marketing strategy Internet shopping Competitive advantage United States of America Traditionally, the experience of purchasing a new car has not been a pleasurable task for many buyers. However, the anxiety and uncertainty associated with traditional car...

... (Scalise, 2000). © Emerald Group Publishing Limited 2009 Consumer behaviour Attitudes Internet marketing Internet shopping Profit Brands There is a dearth of literature concerned specifically with the effects of a web site on company returns. However, various models of consumer...

... their font size to six points. This is worse than traditional price fixing – it is price gouging. © Emerald Group Publishing Limited 2009 Information retrieval Research Air transport Internet shopping Cost reduction It may be difficult to quantify how much it is worth to find a highly...