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Keywords: Online customer relations management
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Journal Articles
Journal:
Online Information Review
Online Information Review (2018) 42 (1): 45–57.
Published: 12 February 2018
... 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Social media Sentiment analysis Opinion mining Online customer relations management Sentiment analysis is the computer-based estimation of the sentiment expressed in text...
