... but also provide insights on the management of online review platforms and electronic marketing. With more and more text mining techniques applied to the online product reviews (Situmeang et al., 2020), the influence of texture features on review helpfulness has been widely explored (Chen...

... the perceived usefulness and credibility of an online review. Additionally, the authors use insights from the elaboration likelihood model (ELM) to explore the effect of consumers' product category involvement on the cues' relative importance. Design/methodology/approach A conjoint analysis (N...

...Ángel Borrego; Maite Comalat Navarra Purpose Google Maps is a web platform that allows users to review businesses and services, including libraries. Given the impact of online reviews on the corporate reputation of companies and institutions, it is important to understand how library users...

...Weihua Deng; Ming Yi; Yingying Lu Purpose The helpfulness vote is a type of aggregate user representation that, by measuring the quality of an online review based on certain criteria, can allow readers to find helpful reviews more quickly. Although widely applied in practice, the effectiveness...

...Jin Zhang; Ming Ren; Xian Xiao; Jilong Zhang Purpose The purpose of this paper is to find a representative subset from large-scale online reviews for consumers. The subset is significantly small in size, but covers the majority amount of information in the original reviews and contains little...

...Snehasish Banerjee; Alton Y.K. Chua Purpose – The purpose of this paper is to investigate the extent to which textual characteristics of online reviews help identify authentic entries from manipulative ones across positive and negative comments. Design/methodology/approach – A theoretical...