... Employing a questionnaire survey (N = 480), this research focuses on young users who regularly engage with AI chatbots. Drawing upon the parasocial interaction theory and privacy calculus theory, the study elucidates the mechanisms governing users’ willingness to disclose information. Findings...

... the key causes of social media users' privacy calculus and how the balance between perceived privacy risks and benefits affects users' privacy concerns and their subsequent willingness to disclose personal information. Design/methodology/approach The characteristics of the privacy calculus were...

... the impact of satisfaction on the intention to allow access to personal information. The paper achieves this by acknowledging the affective and cognitive components of satisfaction derived from affect heuristic and privacy calculus theories, respectively. Design/methodology/approach Survey data...