... of innovation e-government Institutional theory Local government Public administration Local e-government refers to the use of “information and communication technologies to support government operations, engage citizens, and provide government services at the local level” (Dias, 2019a). In the past...

... in public administrations (Moon, 2002 ; Prattipati, 2003 ; West, 2004 ; Norris and Moon, 2005 ; Torres et al., 2005 ; Andersen and Henriksen, 2005 ; Tolbert‐Mossberger, 2006). Andersen and Henriksen (2005, p. 26) undertook a review of the literature regarding research into e‐government...

... and non‐deliberative. They tend to reflect present service delivery patterns, not transform them. Research limitations/implications The construction and management of web sites is becoming an essential element of modern public administration, but little is known about how these initiatives are being...