...Troy Watson Digital libraries Reference services Reference services in libraries have evolved over recent years. Most libraries are now providing a virtual reference service to users in various formats such as chat, instant messaging and e‐mail, often in collaboration with libraries...

... Emerald Group Publishing Limited 2007 Computer software Information retrieval Reference services WoS has provided the Author Finder module since mid‐2006. It has offered a four‐step process to help the users in “disambiguating” author names. It was a good start, but some of the steps...

... (WoS) on the Web of Knowledge (WoK) platform, it is easy to do on the Dialog platform for the ISI Citation Indexes by simply applying the /CR limit filter to any set produced by a search. © Emerald Group Publishing Limited 2007 Reference services Databases Like diamond rings...

... . Binghamton, NY : Haworth Information Press   2006 . 538 pp. , ISBN: 078903025X Soft cover (also published as Journal of Library Administration 43, 3/4 and 44, 1/2) © Emerald Group Publishing Limited 2007 --> Quality Electronic publishing Internet Reference services ...

...), each with slightly different content adapted to the target country. Péter Jacsó can be contacted at: jacso@hawaii.edu © Emerald Group Publishing Limited 2006 Worldwide web Reference services Information systems The two previous Savvy Searching columns discussed open access...

...Madely du Preez © Emerald Group Publishing Limited 2006 --> Distance learning Reference services Provision of information services, especially reference services to distance learners, has always posed a problem, especially when considering the geographical divide between...

... . Binghamton, NY : Haworth Information Press   2005 . 310 pp. , ISBN: 0789028409   US$34.95 soft cover (also published as The Reference Librarian, No. 91/92) © Emerald Group Publishing Limited 2006 --> Reference services This is a collection of essays taking as its theme...

... --> Reference services Internet This is the second edition of a work which was originally published in 2002. It has now been thoroughly updated and contains information on new developments such as blogs and RSS feeds. McDermott works at a “high‐tech reference desk” in the San Marino Public Library...

... publications and research fields as an example. Findings Finds that citation counts and impact factors can be easily manipulated. Originality/value Gives a strong view to a controversial subject. © Emerald Group Publishing Limited 2005 Performance measures Reference services Literature...

... Publishing Limited 2005 Reference services Internet Search engines The launch of Google Scholar – not surprisingly – drew much attention and praise, although not necessarily for the right reasons, both from the popular and the professional media. Google makes it very easy and free to find...

... and public library reference services in an increasingly electronic age, paying special attention and emphasis to the Australian environment. A transaction where a staff member undertakes to:• find, or recommend relevant resources within the library or online;• and/or assist in the use of these resources...

... by most users. A word indexed cited source field could alleviate the problem (see Figure 4). Reference services Internet Indexing services As savvy searchers know, comprehensive searches by author and/or journal title should often start with browsing in order to look up – among others...

...Peter Limb Charles R.   Anderson . Puzzles and Essays from “The Exchange”: Tricky Reference Questions . Binghamton, NY : Haworth Press   2003 . 215 pp. , ISBN: 0789017628   Price not reported (soft cover) © Emerald Group Publishing Limited 2004 --> Reference...

...Surithong Srisa‐ard Edited by R. David   Lankes , Charles R.   McClure , Melissa   Gross and Jeffrey   Pomerantz . Implementing Digital Reference Services: Setting Standards and Making It Real . London : Facet Publishing   2003 . 232 pp. , ISBN: 1856044629   £45.00...

... Libraries Search engines Reference services This Guide is a useful and “user‐friendly” instructional guide, especially written for librarians concerned with how they can get the most out of computer search engines, how to find people and public records with a minimum of fuss, tracking down both...

... are now moving beyond this initial electronic environment to one in which existing information is being digitised, and “digital references” are becoming essential to users. Digital Reference Service in the New Millennium includes main papers presented at the Reference in the New Millennium...

...Kaba Abdoulaye; Shaheen Majid The integration of the Internet has affected all functions of the library, particularly reference services. In the reference department, this integration has led to the utilisation of new tools and methods for providing information to library users. This study...