... t-test was employed to compare the means. Findings Both central route (information quality) and peripheral route (source credibility and reputation) of digital libraries are higher than those of social media. Practical implications The important status of digital libraries as conventional...

..., and the technology acceptance factors of self-control, usefulness, customer value, technology-based service encounter satisfaction and reputation. Innovatively this study also compares the proposed model in two countries, Portugal and Austria. Design/methodology/approach – Derived from a review of previous...