Keywords: Service quality
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Journal Articles
Journal Articles
Online Information Review (2012) 36 (3): 374–382.
Published: 15 June 2012
... of a website. Findings Considering the results of some studies, as well as the systematisation of the knowledge available in several bibliographies, website quality can be grouped into three main dimensions: content quality, service quality, and technical quality. There has not yet been an evaluation...

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