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Keywords: Switching behavior
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Journal Articles
Investigation of customer churn insights and intelligence from social media: a netnographic research
Journal:
Online Information Review
Online Information Review (2021) 45 (1): 174–206.
Published: 12 November 2020
... 2020 21 09 2020 03 10 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Netnography Switching behavior Customer churn Word-of-mouth Social media Telecommunication Customer satisfaction India Social media has seen...
