...Seungwon Yang; Brenton Stewart Purpose The purpose of this paper is to examine the Houston Police Department (HPD)’s public engagement efforts using Twitter during Hurricane Harvey, which was a large-scale urban crisis event. Design/methodology/approach This study harvested a corpus of over...

...Mengyan Dai; Wu He; Xin Tian; Ashley Giraldi; Feng Gu Purpose American police departments are beginning to implement social media as a strategy to engage the surrounding communities through various methods, including Facebook and Twitter. The purpose of this paper is to examine the varieties...