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Keywords: Customer satisfaction
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Journal Articles
Servicing service quality in higher education: quest for excellence
Available to Purchase
On the Horizon (2008) 16 (3): 152–161.
Published: 15 August 2008
... The strategic framework utilized by the Singapore institution has proven to be useful in achieving different aspects of service quality. It provides a starting model for a variety of contexts and paradigms to be built on. © Emerald Group Publishing Limited 2008 Customer satisfaction Consumer...
