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Keywords: Customer services quality
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Journal Articles
Servicing service quality in higher education: quest for excellence
Available to Purchase
On the Horizon (2008) 16 (3): 152–161.
Published: 15 August 2008
... behaviour Perception Customer services quality Higher education Singapore While you are not able to serve men, how can you serve spirits [of the dead]? … While you do not know life, how can you know about death? (Confucius, Chinese philosopher and reformer, 551 BC‐479 BC; The Confucian...
