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Journal Articles
Servicing service quality in higher education: quest for excellence
Available to Purchase
On the Horizon (2008) 16 (3): 152–161.
Published: 15 August 2008
... support on service quality. Design/methodology/approach The paper presents the findings of a qualitative study conducted in a Singapore tertiary institution where in‐depth interviewing was employed and 12 academics were involved. Findings The study finds that perception...
