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Keywords: Artificial intelligence
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Journal Articles
Journal:
Public Administration and Policy
Public Administration and Policy (2024) 27 (2): 167–181.
Published: 16 August 2024
...Asmat Ara Shaikh; Arya Kumar; Apoorva Mishra; Yasir Arafat Elahi Purpose This article examines customer satisfaction in using banking services through Artificial Intelligence (AI) in India. It addresses two questions: first, will customers perceive AI technology as a reliable and efficient...
Journal Articles
Journal:
Public Administration and Policy
Public Administration and Policy (2020) 23 (3): 273–281.
Published: 24 September 2020
...Raul V. Rodriguez; Sanjivni Sinha; Sakshi Tripathi Purpose The purpose of the paper is to highlight the role of Artificial Intelligence (AI) in the healthcare industry through the Ayushman Bharat health protection scheme by analyzing various technologies being integrated to improve the customer...
